We are Nirvana Software Pvt. Ltd., a software development and BPO services company looking to diversify into call center services. We have recently established our call center facility, fully equipped with the latest facilities. The call center is a fully VOIP based network located in a 2700 sq. ft premise with 100% power backup. The center has a capacity of 50 seats, which can be increased further within short notice. The initial focus of the call center will be on inbound call center services that include technical support, order taking, customer service, live chat, billing. We employ only trained customer service representatives and agents who are distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective and professional service. We bring high quality and innovative thinking to our services and endeavor to exceed the expectations of our clients by providing exceptional service and acting as a catalyst for their growth by contributing to their flexibility and responsiveness.
Customers today seek individual attention and time, which may not be possible to the large providers given the volume of their business. As a relatively new entrant into the market we can afford to charge lower prices for our services as opposed to the established providers who have their overhead and reputation to take care of. Also our small size allows us the flexibility to provide individualized, prompter, faster and better service.
We would like to bid for your requirement. Please let us know of your detailed & specific requirements so that we can submit you a proper proposal for your perusal, which will entail the complete cost/effort estimate. The bidding amount and delivery time mentioned here is just a placeholder. A correct estimation can be done after going through the detailed specifications.