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Customer support

min $50 USD / hour

Closed
Posted about 8 years ago

min $50 USD / hour

General Purpose Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Tasks and Responsibilities deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process
Project ID: 9769986

About the project

13 proposals
Remote project
Active 8 yrs ago

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13 freelancers are bidding on average $53 USD/hour for this job
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can do all you require im reliable and quick . please allow me the opportunity to work for your company
$55 USD in 48 days
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Dear, I am writing to you with regards to the recent Customer support Agent position that I saw advertised on the freelancer.com I have a total of 5 years work experience in Call Center field and am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success. I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers. Should you find interest in my application, then I will be available for an interview at your convenience. Yours sincerely, Adeel Javed
$55 USD in 48 days
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I would love to be able to work with you on this project. I'm extremely thorough with my work and would be happy to provide you with a sample of my work if you need based on your requirements. I strive for 100% satisfaction from my employers.
$55 USD in 40 days
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I have overall 14 years of experience working in various disciplines starting from providing High Technical Support to the end clients, Understanding the issues and working towards the resolution, Ensuring client satisfaction and go extra mile to ensure quality delivery on time. Having an Advantage of sharing best strategies or practices in managing end to end business operations and critical escalations. More or less i just enjoy working when i able to provide resolution to my clients nothing else is so much a bigger satisfaction for me. Also i believe in timely replies to ensure the clients shoudn`t face issues for long time, In my experience clients do like people that are always more responsive even if sometimes they wont be able to resolve issues at one go. For the above reasons, i believe to handle the above project with a full dedication. I would be interested to know the job timings so i can confirm my availability to work on this project. As I am based in India it would be a benefit to support at US/Canada Night time. Looking forward to hear from you. Regards Nikhil Chopra
$53 USD in 20 days
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I can serve in any time and at least 50 hours a week. Depending on your need I can be online both at night or day time.
$50 USD in 55 days
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I have been working in a BPO industry for almost 9 years now. In US accounts, Canada and Australian accounts. And we follow business hours on those countries. With regard to customer service and proper call handling I may say I’m knowledgeable enough about it. So I do know how to get a satisfactory quality of a call. I was working as well in a lead generation line of business, doing verification and qualifying a lead over the phone. And got an experience in processing orders and receiving payments over the phone. Now with the experience I have I’m computer literate; knows encoding with the use of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. I can handle pressure as I was before under a sales team. In handling pressure like for time, following QA rules, works under supervision, and pressure from calls handled. I’m too a hardworking person and can easily be trained.
$55 USD in 48 days
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I am a customer service and support professional whom can help you grow your business by providing all the customer support services that are outlined in your project description I am able to learn your business inside out and respond to complex customer inquiries. Am able to work closely with company staff remotely. Can create customer self help articles and FAQs from contents of previous chats and emails for inclusion into your company's growing customer support website as needed. Native english writer and speaker passionate about first contact customer problem resolution and customer followup. Bachelor of Science Degree in Mechanical Engineering from Lawrence Technological University in Southfield Michigan.
$50 USD in 48 days
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A proposal has not yet been provided
$55 USD in 7 days
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I have lengthy experience in all facets of administration and customer service. My career passions have always revolved around customers, clients and business management and administration as I have a talent in the area and the ability to give all customers a friendly and positive experience which in turn drives sales and customer satisfaction. I can do anything I put my mind to and will happily assist you with all administrative needs, even offering advice or assistance with improving processes if you so wish as I have a great deal of experience in business processes and improvement. If you wish to view a proper resume or speak with me further, I will be happy to assist. Thank you for your time.
$50 USD in 48 days
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HELLO :) I HAVE WORKED IN AN EMPLOYED VIRTUAL ROLE FOR THE LAST 3 YEARS, I apologise for resorting to cheap tricks like using capital letters to grab your attention, but I wouldn't want you to miss out on the opportunity to hire me! As I am new to freelancing my lack of feedback on this site gives a very false impression of my fantastic experience and skills. My written and spoken English are excellent and I recently took a proofreading and copy editing course with the College of Media and Publishing to improve my skills further. I have a very friendly and professional telephone manner, having worked in customer services for most of my working life. I have also worked as a customer service trainer for 2 years. I am experienced with Word, Excel, Outlook and PPT to name a few. I am also very quick to pick up new skills and get to grips with new software. In short I am exactly what you need and at a bargain price too! Thank you for taking the time to look at my application, and I very much hope to hear from you. Best regards Jackie Williams
$55 USD in 48 days
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A proposal has not yet been provided
$55 USD in 10 days
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About the client

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Nigeria
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Member since Feb 25, 2016

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