IT Professional with 5+ years of total IT experience and 4 years as Service-Now (ServiceNow) administrator/developer with experience in implementation, support, development and project management. Most recent project includes implementation in ServiceNow “best practices” incident, Orchestration, change module, ODBC, Mobile platform, Software license management, coding and testing.
Other skills include meeting with customers to gather their requirements and give support through technical analysis leading both on-site and offshore development teams.