Build a mobile app

CDM needs to create an interactive, accessible, and responsive government. Members of the public are currently calling CDM’s toll-free hotline 0*******, WhatsApp number 0******** and info@********* to lodge queries or complaints relating to government services, which are captured manually, however a new application will assist the municipality to fast track resolving queries. A bidder should be appointed to develop application an application called “CDM Talk” that will enable digital communication of all citizens to apply for services, request, report alter and be informed at the comfort of citizen zone without travelling to the municipality offices SPECIFICATION Departments – to show all departments under CDM and its services. 3.5 News - to send early warning about services disruptions to the community affected and any government messages through SMS or WhatsApp. 3.6 Complains and login a call - to provide as much information as possible to the call centre operator. To accommodate long text message such as name, address, ward, municipality, location and contact number. Intergrade the types of logging a call such as emails, manual, SMS, WhatsApp, application and telephone. 3.7 Call Categorization - to categorize all calls logged via the Customer Care Management (CCM) system based per ward, complaint code and village that will be able to direct request to the department concerned. Complains can be directed to the following categories – Water, Sanitation, Roads, Emergency and Fire, Disaster, Waste management, Finance, environment, Health, Social Development. 3.8 Reference number and call back feature – automated CDM reference numbers and a feature to capture the call number and to call back or send messages to respond. 3.9 Call Response Times – to be able to log a call, get registered, generate reference number, get referred to investigator and relevant directorate and respond back to complainant and close the call. 3.10 Services and plugin - to log in a call through emails, manual, SMS, WhatsApp, website, Facebook and tweeter application and telephone, lodge complains, receive reference number, track progress, receive responses and apply for services. 3.11 Alerts – to inform community about any disruptions that may be caused by maintenance. The application should be able to send out bulk SMS to thousands of contacts. 3.12 GIS – to navigate and show all municipalities in CDM, wards, villages and point of location 3.13 Image capture – to attach Jpeg images as part of supporting the query. 3.14 Website compatibility and re-design – to ensure the application is linked to CDM Website query contacts and also to redesign the municipal website to be mobile compatible and have a feature on the application. 3.15 Emergency number linkage – compatibility with emergency applications for emergency logging of a call – emergency number 08600 666 777 and also listing other nearby emergencies such as SAPS, ambulances, etc. 3.16 Weather focus feature – a feature that will be linked to South Africa Weather Services (SAWS). 3.17 Councillors – a feature that will capture half short photo, name, municipality, ward and contacts of CDM Councillors. 3.18 Emergency. PLEASE SEE MORE ON THE ATTACHMENT PLEASE INBOX YOUR FULL PRICE AND TIMEFRAME