Find Jobs
Hire Freelancers

CANADA CUSTOMER SERVICE AND CALL CENTER

$15-25 USD / hour

Closed
Posted almost 5 years ago

$15-25 USD / hour

Coordinate with customers to develop project plan including project scope, release schedule, milestones, deliverables etc. Manage effective project implementation and delivery to ensure customer satisfaction. Manage project activities to meet business goals. Track and monitor project execution to make sure that the customer requirements are met. Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution Develop process improvements to meet customer needs. Improve customer relationship by providing timely and accurate responses to their inquiries. Validate project plan and schedule to incorporate any changes requested by customers. Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase. Inform project status, schedule and key issues to customers and management on regular basis. Perform negotiations on project activities with customer when required. Maintain and update a database of project related documents. Inform management on customer needs and business opportunities. Make adjustments to the billing rates and estimations according to company’s policy.
Project ID: 20467411

About the project

16 proposals
Remote project
Active 5 yrs ago

Looking to make some money?

Benefits of bidding on Freelancer

Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
16 freelancers are bidding on average $20 USD/hour for this job
User Avatar
hello,dear. I have read all your requirements for 'CANADA CUSTOMER SERVICE AND CALL CENTER' and I fully understood it. I am confident and I am sure that I am able to finish this project. Please come in contact with me, so that we can discuss any details via chat:) Skills: HTML, PHP, Project Management, Research Writing, Website Design
$22 USD in 1 day
4.9 (19 reviews)
6.4
6.4
User Avatar
Hello, Hope you are doing well. I have 5 years of experience in project management I'm intrested in this position Regards, VishnuLal
$20 USD in 40 days
4.9 (137 reviews)
6.0
6.0
User Avatar
Hello, I am Sumra, a native Canadian with excellent English writing abilities, good grammar and excellent vocabulary. I have completed my masters and am also enrolled in a leading Canadian university's PhD program. I have the ability, expertise and experience required in providing high quality work as I have worked on similar projects for many years. I can perfect do this job ensuring positive response from your clients. Please message me I would love to help you with this task.
$20 USD in 40 days
4.8 (21 reviews)
4.7
4.7
User Avatar
Hi, i can be very helpful with your needs you put on project details. My 15+ years of experience as Full Stack Developer can be very helpful... Please don’t hesitate to ask me more details if needed. I look forward to a positive response and I thank you very much in advance for your attention. Dragan
$15 USD in 40 days
5.0 (10 reviews)
3.9
3.9
User Avatar
Hello Sir, I read through the job details extremely carefully and I am absolutely sure that I can do the project very well. I can achieve the results with my team of developers, designers, QA and Project Manager and SDM who will be responsible to take care of your project. We are here for long-term relation providing development service, maintenance, and support. We are the team of 80+ employees and over the past 9 years, we have completed 300+ projects in the web, mobile, and software application development projects Skills: PHP & .NET Frameworks, MySQL, REST API, Javascript, Jquery, Advanced Javascript (Angular, React JS), AWS cloud, MongoDB, Express JS, Mobile application development (Android/iOS), ERP Development, full-stack development, frontend, and backend development, IoT applications. Our aim is your success. We are a software development company who works with small to medium size companies and help them by providing software solutions taking end to end responsibility of a product/application. Queries: 1. What is your bread and butter from this project? 2. Do you have any documentation feature list? 3. When you are looking to start the development? 4. Are you willing to sign the NDA Contract? 5. What is the date of deployment in your mind? Awaiting for a positive response :) Regards, Akash
$20 USD in 40 days
5.0 (1 review)
1.6
1.6
User Avatar
Howdy! Best of my luck to work with you sir. As you know sir, life is a harsh struggle in the dark. Everyone is burning the breeze as hard as they can in the circle of life linking the chain one by one which covers the whole universe. I am one of those, climbing, falling, failing, searching, perspiring, fearing, encouraging,,,,! Being muscled in the tough course of life cycle, I am always fully loaded to go on alerts in what I am for. You are guaranteed the 100%possible benefit by my full skill and perfect creative ability in the corporation with me. I will help you to cross the Rubicon. Just name me,,, will be at your service.
$25 USD in 40 days
5.0 (3 reviews)
0.8
0.8
User Avatar
With over 4 years working for THE LARGEST independent brokerage firm in America (LPL Financial); over 12 years entrepreneurship / small business, 12+ years sales and computer experience; Experience with CRM's like Salesforce, RedTail, Zoho; Speaking and consulting with Bank Program / Presidents with a minimum AUM of $250 million plus; Data entry, research, relationship management etc. Were all skills utilized on a daily basis. I helped manage and do "house keeping" for clients accounts and also Technical trouble shooting for advanced portfolio management tools / investor presentation etc. I am a professional communicator and take pride in my services to ensure I provide as much value as possible to anyone / company I work with. Kindest Regards, Jon Balkaran
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hi, I'm working in project management team by using agile process .i have very strong knowledge on project management and Jira tool's and handling in team.
$30 USD in 5 days
0.0 (0 reviews)
0.0
0.0
User Avatar
We are a bilingual call center (Spanish/English) with qualified agents to handle any type of calls.
$18 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
hi there. hope you are doing fine. i have read your job description and i will try to fulfill your requirement. I am a professional senior Project/program manager working with different domains with over 10+ years of experience in ICT, Utilities professional in providing contractual administration, financial and project analysis, project coordination, end to end project management, service deliveries, Project Planning and project scheduling.I am certified Microsoft certified Administrator, Prince II Practitioner Scrum Master and Six sigma Yellow belt certified.,experienced virtual Assistant who is highly motivated. creative, energetic, and willing to do what it takes to get a job done. I have worked with different clients globally with Medical healthcare IT industries. i have good communication skills so it wont be a problem if given a chance. Price is not a problem which can be fixed later on Rest we can discuss over chat. Thank you for your consideration
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Let me introduce myself as a Project Management Professional (PMP). I have over 20 years experience managing Application Software projects in Banking, Financial Services, Telecom and Manufacturing verticals. I have been managing projects remotely, for clients in USA, Canada and U.K. As a PMP and ITIL certified Project Manager, I can quickly grasp the requirements. I am capable of making Project Plans and executing projects as per the plans. An overview of my activities on behalf of a telecom major (which uses Agile Methodology to deploy work products in bi-monthly releases): Customer facing activities: - Budgeting: I help Project Sponsor to create annual Budget. Requisition resources: Requisition resources: I estimate # of BAs, Designers, Developers & Testers. I then assemble the team and recruit as required. - Meetings / conference calls: I run weekly calls with Project Sponsors, Business Users, Designers and other stakeholders to ensure that highlights, issues and concerns are known to all. - Implementation & Warranty support Team activities: - Stand Up Call:I run the daily scrum with team. - Sprints: I participate in discussions and give my inputs. -Defect Calls: I review test cases and monitor defect calls. I ensure action items are assigned and resolved. I convene RCA / quality meetings. - Implementation: I monitor deployment activities
$18 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Clifton, United States
0.0
0
Member since Jul 23, 2019

Client Verification

Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Registered Users Total Jobs Posted
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.