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$14 USD / hour
Flag of UNITED STATES
campden park, united states
$14 USD / hour
It's currently 1:20 AM here
Joined June 13, 2021
0 Recommendations

Cassandra D.

@cassdeco7

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$14 USD / hour
Flag of UNITED STATES
campden park, united states
$14 USD / hour
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Certified front desk rep & Customer Service Agent

A progress-focused individual with experience in data entry, customer service, logistics, cold calling, hospitality and sales. I have strong interpersonal and communications skills that make me an excellent negotiator. A dedicated professional with demonstrated strengths in customer service and time management, Meets daily targets by delegating assignments, and managing quality control. Promotes a positive team environment focused on collaboration and common goals. I have a working knowledge of Microsoft Office suites.

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Experience

Supervisor / Enumerator

Ministry of Economic Planning / Statistical Office
Jan 2015 - Dec 2020 (5 years, 11 months)
Supervised 5 enumerators/reviewed data collection daily, monitored activities and assigned interview appointments to meet daily quotas. Set schedules and delegated tasks.

Supervisor / Enumerator

Harland Integrated Services
Jan 2015 - Feb 2020 (5 years, 1 month)
Supervised 10 enumerators and verified data for a number of surveys. Interviewed business owners/managers, and household members. Improved team performance by giving support.

Insurance Sales Agent/Financial Advisor

Demerara Mutual Life Assurance
Jan 2016 - May 2019 (3 years, 4 months)
Sought out new clients and developed client relationships through direct referrals, cold calling, and networking. Recommended the type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Education

BSc Management Studies Major Economics Minor

Trinidad and Tobago 2013 - 2020
(7 years)

ASc Business Studies

Saint Vincent and the Grenadines 2010 - 2013
(3 years)

Caribbean Advanced Proficiency Examination (CAPE)

Saint Vincent and the Grenadines 2009 - 2011
(2 years)

Qualifications

Customer Service

St. Vincent and the Grenadines Ministry of Tourism, Youth and Sports
2006
Human Resource Development Programme training in customer service.

Microsoft Project 2007

Advantage Caribbean Institute Ltd
2010
1 month crash course

Information Technology Skills Award

University of Cambridge Local Examination Syndicate (UCLES)
2000
6 months training programme covering the following areas; 1. Using computer and managing files 2. Electronic Communications 3. Microsoft Word 4. Microsoft Excel 5. Microsoft Access

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