I am an experienced IT professional with extensive practical experience of 6 years. I am skilled in providing strategic insight and the interpretation of data, and the analysis of results. Possess a proven ability to administer, control the operations, maintain, troubleshoot, and provide support via email and chat and have an eye for detail, and the ability to multitask under pressure.
For the last six years, I have taken different roles with different MNCs and met their business requirements. I am proficient with tools like Google Docs, Google Sheets, Google Slides, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, etc. I also know the basics of Unix and SQL.
For three years, I worked as a Customer success manager. I helped Google Shopping clients/retailers/merchants to troubleshoot issues with their ads or optimize their ads to get the maximum benefits of the Google Shopping platform. Below were my roles and responsibilities in this role:
● Assist Google Shopping clients in processing their requests and providing quick resolutions with quality work, surpassing client expectations.
● Modify, mine, and transform client data utilized for Google Shopping per their requests using internal tools and technology available.
● Migration of accounts from one platform to another involved replicating the code's logic in the UI-based new platform.
● Assist clients with Google Shopping policy, data quality, and other issues such as analyzing the landing pages and assist with structured data implementation.
● Work with internal stakeholders as well as Google.
● Identify and report bugs in the tools and dashboards.
● Work with the Engineering team to fix bugs or add new functionalities to tools and dashboards.
● Deliver in-depth process training to new team members imparting knowledge of best practices and products to minimize errors.
● Research and recommend process improvements designed to avoid/mitigate mistakes.
● Gather, organize and add process-related information into KBAs.
● Manage teammates and monitor that the assigned responsibilities are completed on time.
● Assist management in creating and maintaining reports and trackers.
Before this, I worked as a Telecom Test Engineer for 1.5 years. In this role, I used to perform manual testing for different telecom applications. Also, I used to report to the client directly and coordinate with various developer teams across multiple organizations to resolve or troubleshoot any issue if it occurs.
I have also worked as a Storage Support Engineer for 1.5 years. In this role, I assisted clients globally (mainly from Australia, UK, and the US) with EMC storage systems-related issues via email support, call support and chat support per client’s convenience.
With these six years of varied and vast experience, I can assure quality, accurate and timely delivery of your project. Also, I assure you of the best quality work at a reasonably low cost.
