Maelanda D. Profile

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$5 USD / hour

sison,

philippines

$5 USD / hour

It's currently 9:51 AM here

Joined March 18, 2020

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Maelanda D.

@Maemar1426

0.0

(0 reviews)

0.0

$5 USD / hour

sison,

philippines

$5 USD / hour

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Virtual Assistant, Customer Support, Sales Support

I have been in the call center industry for more than 8 years, communicating and interacting with different people around the world with different kinds of accounts. I've also worked as a Virtual assistant, transcriber, Translator from English to Filipino or vice versa, Email Support, Chat Support, Technical Support, and converted from PDF scan to Word docs.

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Experience

Unifin Inc

Jan 2021 - Aug 2023 (2 years, 7 months)

Responsible for assisting clients for Green dot Bank with different Lines of Business (Kabbage, Wealthfront, Lana, Pangea, Quickbooks, and Saber es Poder)through phone calls and emails. Provide information for client's queries, such as Bank transfer, direct deposit, wire transfer, etc. Process a customer dispute and provide information and expectations to the clients.

Unifin Inc

Jan 2021 - Aug 2023 (2 years, 7 months)

Handling customer complaints and resolving issues with customers who are dissatisfied with services rendered. Managing accounts, including depositing checks. Assisting the customer with their dispute, bank transfer queries and Direct Deposit.

VXI Clark Phil

Dec 2018 - Jan 2020 (1 year, 1 month)

Responsible for answering phone calls from AT&T customers, responding to their questions, and complaints, and walking them through the basic troubleshooting steps or setup process, selling products and services to clients such as mobile phones, cable service, and internet service. Processing payments using the customer’s debit or credit cards.