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$6 USD / hour
Flag of PHILIPPINES
davao city, philippines
$6 USD / hour
It's currently 10:13 AM here
Joined December 30, 2017
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Pinky A.

@pinkymondrano

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$6 USD / hour
Flag of PHILIPPINES
davao city, philippines
$6 USD / hour
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Customer Support Specialist

The secret to 5-star customer reviews is no secret at all! Happy customers leave amazing reviews because of the quality of the product they received but MOST IMPORTANTLY, the SERVICE they have experienced! I am Pinky Arcenas, I have ZenDesk, Shopify, and Amazon Seller Central Experience. I have handled pre-order inquiries, shipment status, refunds, returns, and reshipments. Customers love receiving a response within 24-48 hours and I would love to help you with that! I have over ten years of Customer Support Care experience, most of them are eCommerce businesses and Amazon Sellers. I have rich experience in Magento Admin, Zendesk, Amazon Seller Central, Shopify, Shipstation, and Canva. I am currently available for FULL-time work. I am excited to collaborate with you!

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Experience

Email Support Specialist and Image Moderation Specialist

Tango App
Aug 2013 - Jun 2019 (5 years, 10 months)
• Verifies new accounts • Deletes accounts from the database that are requested by the user/s • Reinstates suspended accounts • Moderates Image, Content and Live Streaming within the App • Provides assistance for users who have issues with their account and App • Manages tickets in Zendesk

Customer Relations Agent | Ravmark Inc.

SKYCIG UK now Blu
Nov 2012 - Aug 2013 (9 months, 1 day)
· Manages customers' inquiries by answering tickets and live Chat. · Process refunds and replacements requests for Customers through tickets. · Performs Troubleshooting for faulty items. · Utilize Zendesk as a platform in answering tickets or emails from customers. · Provide live chat support to customers through Zendesk. · Utilize Magento as a tool in viewing customer’s orders and account details

Campaign Specialist

Social Media Sciences
Feb 2012 - Apr 2012 (2 months, 1 day)
I do Title spinning, description spinning and article Re-writing

Education

Bachelor of Electronics and Communications Engineering

University of Southeastern Philippines, Philippines 2001 - 2006
(5 years)

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