A thorough Professional offering a gratifying career span of 9+ years in the areas of Planning & Administration, IT Server Installation & Management, Configuration, Workstation Management, Technical & Customer Support, creation & management of user accounts & backup services, Technical Analyst, Business Development & Management.
Successful association with Reliance Communications Pvt Ltd and CMS InfoSystems (India) Pvt Ltd as System Administration Professional, Sr. Technical Analyst, Business Development Executive. Acquired hands on experience in performing Installation, troubleshooting, Upgrade, Configuration, and support of Microsoft Windows, Microsoft Exchange, Symantec and other backups, Hardware, Software, Peripherals, Servers, Desktop, Laptops, and Network Devices RAD Modem, Router, Switches and Data Cabling and Symantec Backup Exec.
A creative and inventive thinker, who craves a challenge and who is not afraid to work outside his comfort zone. Responsible for developing and maintaining commercially productive relationships with both new and old clients. Also in charge of identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability.
Proven competencies in managing a team of Service Operations, Vendor Management, Data Centre Management, IT Infrastructure Management and Backup Administration, SLA monitoring and interfacing clients to resolve IT related issues.