Help with customer support

• 7 years of experience in customer support/production support. • Experienced in writing SQL queries. • Worked with customers from US, UK, AUS and APJ region. • Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools. • Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved. • Worked on manual testing of new versions of software on websites, mobile app creating test cases. • Possess good leadership skills. • Involved in sales activities like explaining new features/modules and promotional offers to clients. • Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc. • Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language. • Worked in US (NY) for over 2 years handling a very busy support desk. • Also experienced in working remotely/from home supporting clients. • Provided good quality data entry support in most of the projects.

I am well suited for this work. I am an Educated MBBS(Medical) student who is working for an Extra income. I have experience with Data Entry, MS Office, Website Development,Content Writing and more to start with. I am able to handle every project along with a group of friends including IT personnel, English honorary degree holders, and Graphic Designers. You can message me on 7355027000 regarding the project .

Efficient, cheap and faithful, curious to be better, can speed my the work as fast as it takes, I'm an Engineer after all.

You should hire me for the job. I not only meet, but exceed all of the requirements for this project. I can assure you that, if given the opportunity, we will be successful and you will reap great satisfaction. I never apply to a job that doesn’t match my skills. I have done many projects similar to this over the years and I know the ins and outs of this field. If you want to be successful and get ranked by Google you need to hire someone who has done it before. This is why I believe that I am your best option.

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I will understand your requirement and my aim is to analyze your requirement in logical way and give you perfect solution.I have the best solution for your projects relating to Environment and also I am 24/7 available to serve you to your almost satisfaction level. If hired by you I will deliver my best work at a high standard. I look forward to being hired by you for your jobs.

I have worked in same field for 2 years in an MNC like Wipro,IBM daksh & Barclays. I am sure i would be able to do it.

I have 14 months experience in Customer Support in an international BPO and have a typing speed of 38 wpm.

Dedicated customer service representative with six years working experience with a USA based company. I have worked and can handle works on any below given platforms/tools and other tools too after training : Live Chat Tools : LiveEngage(LivePerson), Live2Support & Zopim(Zendesk) Chat Mail Box/Ticket handler : Zendesk, Webmail & Outlook CRM : Apptivo ,WHMCS Digital market platform : LinkedIn, Twitter & Facebook Web Browser : Google Chrome, Mozila ,Internet Explorer Other App/System Software : Skype, MS Office, Adobe/Acrobat & Sticky Notes Amazing communication skills, ability to prioritize, knowledge of technology, my zeal to learn and to take on new responsibilities. Very knowledgeable with regards to products offered by the company I work for hence, providing my customers with quick and sensible responses. Very good at relaying information in a clear and understandable manner. Thanks & regards Manmohan dwivedi

A proposal has not yet been provided

I wish to emphasize my willingness and dedication to do the job. I am passionate, organized and a team player. I am willing to learn new skills to expand my knowledge. My experience for six years as a team leader for customer service helped me developed my skills. I handled 10 agents while still doing full time call handling. I have learned to be more sensitive about customer satisfaction and first call resolutions. I de-escalate calls and resolve customers issues. I take care of fraud detection, inbound sales, email correspondence and payment processing. I grew the business from 1 agent to 10 agents by meeting sales and hitting client targets consistently. My team and I personally handle customer concerns from pre-sales, inbound sales customer service, order processing and fraud checking for mobile phone and prepaid phone credits. These are experiences that I think can be a good fit for a customer service/support position. I hope that you can give me a chance to prove myself and help your company grow like I have on my previous company which I worked for 6 years. I'm looking forward to working with your company. Thank you.

I am new to freelancer but I believe that I am a good candidate for your project.I am well experienced in customer support.

my name is alvin. 18 y/o. i have so much free time thats why im using freelancer to get myself some extra money. everything that i do i can do it proffesionally and on time

A proposal has not yet been provided