Operations Customer Service Representative at Compumedics
$15-25 USD / hour
Closed
Posted over 5 years ago
$15-25 USD / hour
GET TO KNOW COMPUMEDICS USA
At Compumedics, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
WHY JOIN COMPUMEDICS?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Compumedic employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Compumedics, an organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Compumedics employee, you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Compumedics means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Compumedics offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
So what do you say? Ready to take the next step?
we are open for interviews and let us tell you how Compumedics put you on the path to success!! We can't wait to meet you!
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
I'm actually a newbie in this kind of industry, but I do know my way on how to provide service, for I already had some exp with people
"Different strokes for different folks" that's my way of adapting
Hi, My name is Livingstone, I am very interested in working with you at COMPUMEDICS. I have a University degree and I also have Customer Service training from one of the best mobile network providers in my country. I will be able to resume as soon as possible. I hope to hear from you soon.
Thank you
Livingstone
Sir,
I am a professional customer support manager and US Assistant admin with 4 years of work experience and I can perform all the administrative tasks mentioned.
I have also done diploma in customer service management and I can handle calls, email, chat, support social media support and database management.
I hope I can meet your expectations and take the project extra mile.
Let me know your opinion
Best Regards
Chowdhury Rafid.
Hi, I have been into customer service from past 5 years and I love assisting clients and resolving their problems. I am comfortable with online chats and emails and sometimes I do make calls too. But my expertise is in Online chat and email support. Kindly let me know if you have any suitable profile for me. I can reduce the per hour cost for a suitable project and willing to join asap. Looking forward to work for you. Thanks
I have over 2 years experience working with amazon customers. Helping them to resolve their order inquiries and account related issues. I will be ready when you are.
We have BPO experience, we are currently working with AFTHA program and Energy Company, and currently, we have 25 seats in a time frame of fewer than 2 months, and we are looking for another partner to expand our BPO business
We can have each agent complete a minimum of 7 hours per day, a total of 42 hours per week
Hondurans have one of the best English of all Latin America, with a minimum accent and great spelling.
All of our agents have an average of 5-8 years of customer service experience
I have worked in the customer service industry for more then 10 years. I have a customer first approach and believe in going that extra mile to ensure customer delight.
I build relationships with customers to make then feel important and do everything I can to help resolve their issues.
Relevant Skills and Experience
Customer service of 6 years.
Strong communication skills
Patience
Data entry
I have been a call center agent for 3 years and I am looking to be hired for this job. I was a customer service agent and one of the top performers on my team for both expedia and saveon. I have good working habits and I do my best everyday.
My name is Toby, i worked as a customer service representative for 2 yrs as a billing specialist, product support, and been also part of retention and technical team the client was able to provide a tool/software that could handle all those workload they just needed a qualified person to handle it, and because of that I gained important phone support experience in those years, I definitely can be of help for your customer service department and because of my broad experience with different roles you can assign me to almost all aspect of customer service
Being a professional Customer Support Specialist this job fits my talent, with over 6+ years of experience working in several companies I believe I know how to handle calls and deal with customer and provide them world's best customer service.
Please PM me to discuss the action plan and get started.
Thanks,
Omer
Hello There!
My name is Lear. I have over 5-years of experience as Administrative Assistant in a Meat Importer company. Every day, I deal with different kind of customers. Such as customers who are interested or just inquiring about the products, customers who are angry, those customers who are very strict on handling the products and customers who are very delightful about the product and our services. I am also part of the team who handle our company email. I always see to it that the everyday queries are addressed properly.
I would bring an energetic approach to this position. I take direction well but am also capable of working independently. I know that I can add value to your organization through my years of experience, and would very much appreciate the opportunity to discuss how my education, experience, and creativity could contribute to your company. I am also willing to undergo training to acquire more knowledge.
Let me handle the tasks you need help with, so you can focus on what you do best. If you’re ready to unload some of the burdens you carry, so you can focus on growing your business to the next level, get in touch!
Best Regards,
Lear Maghinay