Dear Sir/Madam,
I am writing to you regarding your company's customer support representative opening. I have been working as a customer care specialist at Zastmedia Limited for four years now, and during that time i have developed impeccable phone calls manners and an ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.
Duties at my company includes making 80 cold calls to existing customers, businesses and private individuals in order to solicit sales for goods and services, following up with existing cutomers for their monthly payment renewals. During this time, I implemented a new sales strategy, reducing training expenses by 80% and increasing the close ratio by 20% with 3 months.
My experience at Zastmedia Limited has helped me improve my leadership skills, and has provided me with extensive knowledge of how to up-sell services and goods to potential clients. In my workplace i handle technical support for clients on a wide range of company products.
I would want to know about your company product and I am looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that i fulfill the requirements for the customer support representative position at your company. Thank you for your consideration.
Sincerely,
EstherOti