Hello,
I am respected Czech/Slovak Customer Service Manager with 5+ years’ experience, including 2 in management, accustomed to working in fast-paced environments with the ability to think and act quickly.
Key skills include:
● Ability to Handle Difficult Clients
● Excellent Interpersonal Skills
● Experience in Supervisory Roles
● Team Building & Leadership
● Internal & External Communications
● Able to Set Up Business Centers
PROFESSIONAL EXPERIENCE
HS Plos, d.o.o., Slovenia
CZECH CUSTOMER SERVICE MANAGER (February 2013 – Present)
Created whole customer service infrastructure - livechat, e-mail ticketing, inbound/outbound calls, WhatsApp and Facebook messenger. Designed and provided training to all staff and management on the use of Word, Excel, and PowerPoint, as well as customer service protocol.