Instagram Account Recovery Specialist - Counterfeit Goods

Job Title: Instagram Account Recovery Specialist - Counterfeit Goods Overview: We are seeking a skilled and resourceful Instagram Account Recovery Specialist with expertise in handling issues related to counterfeit goods to assist in recovering Instagram accounts that have been wrongfully suspended due to alleged counterfeit goods violations. As a vital member of our team, you will collaborate closely with users affected by these issues, leverage your knowledge of Instagram policies, and engage with the platform's support channels to facilitate the successful recovery of their accounts. Responsibilities: Account Recovery: Handle account recovery cases where users have experienced account suspension or restrictions due to counterfeit goods violations. Work diligently to ensure the prompt resolution of these issues. User Communication: Provide empathetic and effective communication with affected users, demonstrating professionalism and attentiveness throughout the recovery process. Investigation and Evidence Collection: Conduct thorough investigations to gather relevant evidence and supporting documentation to contest the allegations of counterfeit goods. Collaborate with users to obtain necessary information and documentation. Policy Expertise: Stay updated on Instagram's policies and guidelines related to counterfeit goods, and use this knowledge to support account recovery efforts and provide guidance to users. Appeal Submission: Prepare and submit well-structured appeals to Instagram's support team, showcasing the authenticity of users' content and refuting any claims of counterfeit goods. Liaison with Instagram Support: Communicate directly with Instagram's support team, providing persuasive arguments and evidence to expedite the resolution of account suspension cases. Escalation and Follow-Up: Proactively escalate unresolved cases to higher support channels when necessary and ensure continuous follow-up until the issue is resolved. Data Management: Maintain accurate records of user cases, appeal status, and communication details in a well-organized manner. Qualifications: Prior Experience: Demonstrated experience in handling Instagram account recovery or similar user support roles, with a focus on counterfeit goods issues. Expertise in Instagram Policies: Strong understanding of Instagram's policies and community guidelines, particularly those related to counterfeit goods and intellectual property rights. Problem-Solving Skills: Ability to analyze complex issues, identify root causes, and devise effective strategies to resolve account-related problems. Communication Skills: Excellent written and verbal communication skills to convey information clearly, concisely, and professionally in user interactions and appeals. Empathy and Customer Focus: A genuine passion for helping users and a customer-centric approach in all interactions. Detail-Oriented: Meticulous attention to detail when collecting evidence and preparing appeals to ensure accuracy and persuasiveness. Collaboration: A team player who can effectively collaborate with cross-functional teams and maintain a positive working relationship with colleagues. Time Management: Strong organizational and time management skills to handle multiple cases simultaneously and meet deadlines. If you possess the skills and experience required to help users recover their Instagram accounts and are dedicated to providing exceptional support, we encourage you to join our team and be a part of making a positive impact on our users' experiences.