Linux-Based IVR Call Center

$5000-10000 USD

Closed

Posted

3 months ago

$5000-10000 USD

Paid on delivery

I am looking for a skilled freelancer or team that can help me establish an open-source call center system tailored for customer support. This system should primarily be developed using Laravel or PHP and should operate seamlessly on Linux. The core focus will be on integrating an effective IVR (Interactive Voice Response) system to streamline our customer support operations. **Key Requirements:** - **Open Source:** The solution must be open source, with full source code provided. - **Linux Compatibility:** It should be fully compatible with the Linux operating system. - **IVR System:** Priority is given to incorporating a robust IVR system to facilitate seamless customer interactions. - **Support & Training:** Offer one year of support and training for our team to ensure smooth operation and understanding of the system. - **Demonstration Required:** Before finalizing, I would require a demo or detailed documentation showcasing the system's capabilities and how it meets our needs. **Ideal Skills and Experience:** - **Proficiency in Laravel/PHP:** Extensive experience in developing with Laravel or PHP is crucial. - **Experience with IVR Systems:** A strong background in integrating and customizing IVR systems within call center software. - **Linux System Administration:** Capability in managing and deploying applications on Linux servers. - **Documentation & Training Skills:** Ability to provide comprehensive documentation and training materials. - **Customer Support Systems:** Prior experience in building systems designed for customer support will be highly advantageous. This project is not just about developing a piece of software but creating a system that enhances our customer support experience through efficient call handling and resolution. If you have the skills and experience outlined above and are passionate about delivering high-quality, impactful work, I would love to hear from you.

Project ID: 37757018

About the project

21 proposals

Remote project

Active 1 mo ago

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21 freelancers are bidding on average $8,358 USD for this job

@leadconcept

Good day, I have consulted with my technical team lead & after analyzing overall requirements of your project, I don't see any technical hurdles delivering this successfully but I wanted to talk to you about your selected budget. Would you be flexible in your selected budget or it is your maximum budget? I am not sure how you selected this budget range on Freelancer website, because cost of any project is based on the overall features/functionality. However, If you are not flexible in your budget, then no problem and I respect it. Please initiate the conversation thru' message board for quick response & one-on-one communication, as I am online most of the time or we can also schedule a video call. You may ignore the bid amount for now, as we still need to discuss & ask questions. Look forward to hearing from you. Regards, Yasir LEADconcept

$10,000 USD in 80 days

5.0

(132 reviews)

9.4

@technosystem

With over 20 years in IT and web development, I bring a wealth of experience to the table. I have a deep understanding of not only PHP and Linux but also Laravel, the very technology that you're looking for to anchor your IVR call center system. Having worked on diverse projects including dealing with Blockchain & Cryptocurrency, I am well-versed in creating open-source applications which are stable, reliable and secure - qualities absolutely essential for a call center. My extensive knowledge and proficiency in Laravel/PHP align perfectly with your need for an open source system compatible with Linux, and an efficiently integrated IVR system. On top of this, my skills as a Linux System Administrator make me adept at managing and deploying applications on Linux servers. Moreover, I am well-practiced in delivering detailed documentation and training materials to ensure the smooth operation of such systems. Pitch: The scope of my experience is broad; however, at the forefront has been customer-facing designs that include support systems to ensure exceptional user experiences. My work in real estate apps to social networking platforms have necessitated innovative solutions through an efficient understanding of customer support systems.

$18,500 USD in 90 days

4.8

(266 reviews)

9.3

@extreamcode

Hi there, I hope this message finds you well. I am reaching out to discuss an exciting opportunity to establish an open-source call center system tailored for customer support. I am looking for a skilled freelancer or team who can help us achieve this goal. The system should primarily be developed using Laravel or PHP and should operate seamlessly on Linux. Our core focus is on integrating an effective IVR (Interactive Voice Response) system to streamline our customer support operations. Here are the key requirements for the project: 1. Open Source: The solution must be open source, with full source code provided. 2. Linux Compatibility: It should be fully compatible with the Linux operating system. 3. IVR System: Priority is given to incorporating a robust IVR system to facilitate seamless customer interactions. 4. Support & Training: We require one year of support and training for our team to ensure smooth operation and understanding of the system. 5. Demonstration Required: Before finalizing, we would require a demo or detailed documentation showcasing the system's capabilities and how it meets our needs. Ideal skills and experience for this project include: 1. Proficiency in Laravel/PHP: Extensive experience in developing with Laravel or PHP is crucial. 2. Experience with IVR Systems: A strong background in integrating and customizing IVR systems within call center software. 3. Linux System Administration: Capability in managing and deploying applications on...

$7,500 USD in 15 days

4.9

(107 reviews)

8.0

@corpmember29

Hi There! You are looking for a skilled freelancer or team that can help you establish an open-source call center system tailored for customer support. This system should primarily be developed using Laravel or PHP and should operate seamlessly on Linux, I have seen the project description carefully send me a message for more discussion. As per your project need, I can build your project more efficient with my knowledge and experience. I'm looking to work with you and I'm very sure that you'll feel great to work with me. Along with your project requirement, I'll provide you clean source code with free bug fixing and maintenance. I Have 7+ years of work experience in web and mobile Apps development. I have worked on so many projects like Real Estate, Grocery, Classifieds, Instagram Clone, Taxi, Delivery, food delivery, Inventory Management, Reward, Social Media, On-demand Services provider, Nutrition, school management, Pos, E-commerce, Event booking, etc. I am fully dedicated to doing my work very efficient and less time-consuming. "Looking forward to your positive response please open your chat window to more details" Thanks. regard, Christina

$5,000 USD in 60 days

4.9

(68 reviews)

7.3

@yasirk1979

Hi, can you provide more details about the specific functionalities and workflows you envision for the call center system? Are there any specific integrations or third-party systems that the call center system needs to interface with? What level of customization do you require for the IVR system? Are there any specific features or capabilities you need? I have an adept team working from 15+ years in different technological languages. My team is well-equipped to help you establish an open-source call center system tailored for customer support. we will develop a detailed project plan outlining the development process, timeline, and deliverables. Throughout the development process, we will maintain open communication to ensure that the solution aligns with your expectations. After the development phase, we will provide comprehensive training and support to ensure a smooth transition and successful implementation. Let's discuss the intricacies of project including budget and timeline to ensure successful and timely implementation. Thankyou, Muhammad Abrar Portfolio will be shared via chat

$7,900 USD in 25 days

4.8

(16 reviews)

6.5

@abdf2010

Hi, I am a professional web developer and I can do this project Linux-Based IVR Call Center, I have 5 years of experience in web development. I have done many projects like this. I can do this job for you. I can start right now. Please contact me. Thanks

$5,000 USD in 2 days

1.2

(5 reviews)

3.2

@techotd

As an esteemed and burgeoning software development company, Techotd, we offer tailored solutions for all your technological needs. Our team of proficient developers specializes in building and maintaining Linux-based applications - a skill set that is central to the success of your project. In addition to our mastery of Laravel and PHP, we have deep experience in Linux system administration which means we understand the complexity of open-source systems. Not only can we provide a solution that is fully compatible with Linux, but we also guarantee exceptional post-release support because our commitment doesn't just end with the completion of the project. One of our fortes lies in developing efficient and effective customer support applications, which makes us a natural fit for this project. We’ve had hands-on experience with integrating, customizing and managing IVR systems - key components you’re looking for in this call center system. At Techotd, we are more than just developers; we are innovators and problem-solvers who believe in delivering solutions that go above and beyond expectations. I am confident that we can create a fantastic call center system for you incorporating all the required features: an open-source solution built predominantly on Laravel/PHP & maintained on Linux. Our focus will be on creating a highly robust Interactive Voice Response (IVR) system that revolutionizes your existing customer support operations.

$7,500 USD in 30 days