Hello Sir/ Ma,
I am an experienced call handler, whose aim is to put customers satisfaction first, with an empathetic professionalism of ensuring customers satisfaction at all spaces.
To my solid foundation in customer service, I possess excellent problem-solving skills, lead generation skills adaptability, and the ability to work well under pressure. I am adept at utilizing CRM software and am comfortable managing multiple inbound and outbound communication channels, including email, phone, and live chat. And my dedication to providing personalized, solution-oriented assistance aligns perfectly with the customer-centric values.
I have an excellent writing and documentation skills, and a viable experience in presentation skills, product knowledge with a good communication skill.
With these experiences, I have helped different organisations to build and manage their customer base through email marketing combined with outstanding customer experience and generating leads of targeted audience.
I will be glad to have more of my experiences and skills conversed during interview, and to be granted the opportunity to apply these proven skills in your reputable organisation. I will be looking forward to this great opportunity.
Thank you.
Sincerely,
Olanike Olanrewaju.