Field Service Dispatcher - Chennai, India.

We (freelancer.com) have an exciting opportunity for an experienced Field Service Dispatcher to join our team and be part of this amazing project during an amazing growth period. Work location - Remote *********************************Resource should be from Chennai, India********************************* Roles and Responsibilities: Allocating and managing daily assignment of work orders and field service resources Coordinating the onboarding and training of field service resources Outbound calls to customers to obtain further information and/or to identify customer satisfaction Delivering a high level of customer service through day-to-day interaction with the field team Ensuring performance metrics are met Requirements: Experience in a scheduling/dispatching or a similar role is a MUST Experience in a fast-paced/high volume, customer-centric working environment essential Experience with MS Office High accuracy, and attention to detail Ability to learn and follow process flows Effective time management and organizational skills Outstanding customer and team engagement capabilities to communicate across all levels Should be available to work 6 days a week