Dear Sir,
I am really very interested in this Customer Success Representative position. I have been working remotely as a Customer Support Representative for more than 5 years in a Canada based ISP Company. So I have much experience in customer service. I have excellent written and verbal communication skills. I am strongest at customer service, helping people with great passion, working independently and efficiently with a good work ethic. I am very patient and empathetic while supporting customers. I am always very passionate about learning and improving in all aspects of my current position. I have demonstrated ability to prioritize tasks and manage time efficiently. I am self-sufficient; organized; goal oriented; resourceful and can work with minimal supervision. I am confident to deliver 100% customer satisfaction independently and efficiently.
My work experience:
Resolving customer's Internet, home phone and iptv issues over phone, email and live chat
Providing products information
Processing new Internet, home phone and iptv orders
Entering and updating customers information
Creating and resolving trouble ticket
Generating and sending invoices
Charging customer's monthly bill
Processing all cancellations
Responding to voice mails
Managing social media accounts
Monitoring support agents
Doing other related tasks
So I hope you will consider me for this position reviewing my experiences and skills.
Regards
Md Sumon Hossen