Dear Sir, I read the project description and I understand the requirements about the customer support, I have in-house team to do this job.
My Recent Job responsibilities are :
1) Check client queries on daily basis, Troubleshoot, Resolve and reply them in turn around time.
2) Resolve Refund, Cancellation, Payments & other order related issues with high priority.
3) Customer support by chat and email.
4) Product research and uploading as well
5) Create Product Catalog ,Change Prices and make it up-to the mark on daily basis
6) A Complete store management activities, including, hosting, Website error troubleshooting using hosting support & Migration etc
Also I can help support in Order fulfillment and dropshipping.
Other Duties Can Handle:
1) Product/Images/Description upload (SKU) and download from and to website ( Online Store )
2) Online and Offline data entry
3) Updating Rates/Prices of Cruise Liners , Hotel and Real Estate
4) High volume any format data to PDF/MS Word/CSV for easy import and portability
5) Contacts Information Gathering
6) HTML/PDF Data Extraction
7) Database Handling / Backup / restore / Import / Export etc
8) Email handling, Travel bookings, Schedule Meetings,