FULL TIME PHONE ORDER TAKER / CUSTOMER SUPPORT

CUSTOMER SUPPORT / ORDER MANAGEMENT SPECIALIST Company: [login to view URL] Job Description: [login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a full-time telephone based customer support and order management specialist for [login to view URL] at a work-from-home position. Hours for this position are as follows: Initial Training Period Hours from start through Dec 31 this year, hours will be 9:00 am - 6:00 pm eastern US time. Starting January 2, 2011, hours will be from 4:00 pm - 11:00 pm eastern US time. Overall, your responsibility is to make sure customers are happy and orders are being fulfilled properly. Specifically, your primary job responsibilities will involve: • Answering the phone and taking phone orders from customers • Contacting customers if an item is out of stock to determine a resolution • Answering questions customers may have regarding our products and usage • Addressing problems with orders and customer complaints • Following up with customers after orders to determine their satisfaction with the order • Using our fulfillment management system to manage the flow of orders through the fulfillment process. This involves: o making sure our fulfillment partners are processed orders correctly o running shipping reports for customers to receive shipment notifications o submitting credit requests with our fulfillment partners if orders are fulfilled improperly or we are charged improperly • Talking with our fulfillment partners to resolve issues regarding orders • Updating and Adding products to our system for our website and our partner sites • Addressing potential fraudulent orders and dealing with charge backs • Additional support tasks as required. Job Requirements / Required Skills: • You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure. • This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day. • High speed internet must be available where you will work, with a minimum of 1 Meg upload speed and 5 Meg download speed. • You must be fluent with speaking, reading and writing English, as you will be doing this constantly. • You need to be very comfortable surfing the web and using websites and ordering online. • You must understand how to place an order online, asking customers for their address and credit card information. • You need to have a basic understanding of Microsoft Word, Excel, Outlook and Access Vacation / Holidays: • 15 vacation days per year. You must provide two weeks’ notice for a vacation day, and four weeks notice for all vacation periods of 4 or more consecutive days. If you are sick you must provide notice prior to the start of the work day. • We are also closed on the US holidays of Memorial Day, Independence Day, Thanksgiving Day, Labor Day, Christmas Day and New Years Day. • No vacation days are allowed between November 1 through December 31, except for Thanksgiving Day and Christmas Day. Compensation: • Salary is expected from $500-750 per month depending on experience and qualifications. A year-end bonus is possible for candidates who are exceptional throughout the year. • We will also pay for your high speed internet service. Please email us your resume to apply.