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Customer phone support(9am-5pm, PST) for an online CRM

$3-7 USD / hour

Completed
Posted about 3 years ago

$3-7 USD / hour

This is a long term job! We are looking for a customer service representative for online CRM. The job consists of answering client phone calls during 9am to 5pm (Pacific Standard Time (PST)). The rep will answer basic troubleshooting questions and train clients on CRM usage. Complicated issues can be forwarded to tier 2. This job is 100% remote. The training period is paid in full. The job hrs are guaranteed weekly. The ability to speak English clearly is a must. Stable internet connection is required. Phone customer service experience is highly preferable. Phone customer service experience in any online software/CRM field is a plus. The starting pay is $3 - $7 per hour. This position is long term and hourly pay can increase based on the level of knowledge and the ability to provide more support to our clients in regards to the CRM.
Project ID: 29944629

About the project

41 proposals
Remote project
Active 3 yrs ago

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Hi there, I hope all is well! I have gone through your job post and come to know that you're looking for a Customer Support where I have experience and with that being said, I don't want to lose the opportunity and therefore applying for the post. I got so interested in this job posting since I have almost 3 years of experience being a Customer Support agent. Aside from knowing the foundation how to handle different types of customers, I am a fast learner and can adjust easily with regards to the services that are given to the customers. I always treat each customer as a friend and in a professional manner and doing the extra mile is a part of me. I have time management and organization capability. I am keen on details and would make sure to check every task that will be assigned to me with urgency. Also, I can provide 40 hours a week service and more if needed. It would be a great experience if you pick me for this job with full trust. Thank you so much for taking the time to review my letter. Your rockstar applicant, Marchelle Pacia
$5 USD in 40 days
0.0 (0 reviews)
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41 freelancers are bidding on average $5 USD/hour for this job
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Hello, Please review my profile as i have relevant skills and experience as Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling and Live chat via Zendesk, asana etc. https://www.freelancer.pk/projects/customer-support/Project-for-First-Step/reviews https://www.freelancer.pk/projects/customer-service/Customer-Service-Representative-URGENT/reviews Kindly message me to discuss further Thanks Faiza Bilal
$5 USD in 40 days
4.9 (49 reviews)
5.8
5.8
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Hi We have a great experience of handling CRMs like Shopify, Woo, Joomla, Nectardesk and more. We are a team of customer service agents providing phone support, live chat and email support to clients in Canada and US. We have inhouse agents and they are available 24/7. We have all the required infrastructure to run the operations for 24/7 like power backup, internet backup and other hardware which is needed. Please get back to me so we should discuss details and see how should we proceed. Best Nasir
$5 USD in 40 days
5.0 (2 reviews)
1.6
1.6
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Hello Sir. This is Md. Roman Mir. I've worked as a US based property preservation Virtual Office Assistant in last 2 years from home. My duty was to check out the email, reply accordingly, set up meeting with clients, call the field contractors in different states of US like, New York, Ohio, South Carolina, South Dakota, Maine, Maryland, California, Pennsylvania and brief them about the different work orders in details and take the updates over phone using Vonage business software. After that I also have to update the nationals like, MCS, MSI, Service Link, Safeguard, Xoom, VRM, Cyprexx etc. about the work order progress or if there any issues with the work orders. Maintain office files in word, excel, note pad, etc. duties. I’m fluent in English both written and oral. I'm familiar with MS Excel, MS word, Notepad, copy typing and many more. I can type fast and accurately. My typing speed is 40+ per minutes. I’m working with a laptop and an extra mouse, keyboard and a monitor which helps me to work faster and accurately. I am very fluent in English both written and oral. So I think I can handle this job more accurately as you need. With my work experiences, I hope to get a chance to talk to you and impress you to get the job. And after that if I get the job I'm sure that I can fulfill your job needs easily. Thanking you. Md Roman Mir.
$5 USD in 40 days
0.0 (0 reviews)
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I am Tchaikovski, I read the description of your offer, I think I am the ideal person for this position, so I would like to inform you that I am very interested and would be happy to put my experiences at your disposal. With more than three years of experience in customer service. I speak English, French, Spanish. I have worked for bitrix24 as a sales agent for a year that was an insurance campaign, also for world disney as a customer service agent.  Field I still have to learn due to the peculiarity of their clientele, I am extremely teachable and I am eager to learn new skills Please contact me for an interview as soon as possible.
$6 USD in 40 days
0.0 (0 reviews)
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Dear Hiring Manager, Good day. In response to your job posting, I would like to send a proposal for your job requirement. I believe that our team is capable of providing you the service that you need. All our staff are university educated, proficient in all MS Office applications, has high level of business etiquette and strong team players. Our expertise includes, telemarketing and appointment setting. We have handled numerous successful Mortgage, Real Estate, At&T products and Insurance campaigns in the past. We are able to do live transfers, pre-qualify leads and set appointments for our clients. We also have a remarkable experience in Virtual Assistance, our task includes, data mining, posting, calling leads and business partners to set up appointment with our clients, maintaining calendar and activities, accounting and bookkeeping through our in-house accountant and other administrative function deem needed. In addition, we as professionals, demands passion in all our duties, we do have a mindset to treat your business as if my very own business, by instilling superior quality of our services to drive and meet your distinctive goals and demands. Thank you and I look forward to hear from you. Gisselle Ann De Leon OutsourcePH A business division of Destination Events and Business Services Inc.
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Looking for customer servive support? Your search stops here! I would like to introduce myself as an expert customer service support that are willing to go that extra mile to achieve the targets set forth. I have excellent English writing and communications skills. I hope I would be the right candidate for the current position with you. Awaiting an affirmative response from your end. Thanks and Regards, Hazirah
$5 USD in 40 days
0.0 (0 reviews)
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We are a team of 3 to 5 members try to find projects for our company,and the work done by us will be undone quality because all of are graduate
$5 USD in 40 days
0.0 (0 reviews)
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Hello, I am interested in this customer service position. I've worked in multiple call centers in the past doing all different types of calls such as inbound customer service, outbound collections, outbound cold calls/sales, and outbound survey calls. I have reliable internet access and a windows computer. I have both a landline and cell phone that I can use. I'd be more than happy to answer any other questions you may have. Thank you for your time and consideration. I hope to hear from you soon. Thank you, Brittany K
$7 USD in 40 days
0.0 (0 reviews)
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Hello there, I've read your project, and I'm definitely interested. I have been working in the customer service field for the past six years; I worked for companies like Vodafone UK, Suddenlink USA, and Uber. I can promise you the best customer service experience, and I'll be able to meet your expectations. Kindly contact me with more details so we could get started. Thank you in advance!
$5 USD in 40 days
0.0 (0 reviews)
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Hello, I am a professional and experienced content writer and have experience in customer support tasks too. I have worked as an agent for an automobile company where my job role was to create tickets, assist the clients, quench their queries and update them with the product status, cancel the delivery, work on the return part, etc. And the whole communication was in English. So, there won't be any communication gap from my end. Also, okay with your hirly budget. Please drop a message for more discussion. Waiting for your positive reply.
$5 USD in 40 days
0.0 (0 reviews)
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I am ready to learn nee thing and aoply my former experience into this project. Any improvement needed from company are welcome to be practice.
$7 USD in 40 days
0.0 (0 reviews)
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I have been working in US Market. As I'm working as a IT sales which could be helpful for you. I'm generating leads in US Market by calling so I think I could be plus point for this work.
$5 USD in 40 days
0.0 (0 reviews)
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Dear Hiring Manager, I am an experienced customer service representative for 6 years and I am very much interest in applying to your job post. I worked as a Guest Service Representaive remotely for 2 years. I f you are looking for a person that isthat has integrity and commitment, please consider me. Hope to hear from you soon. Mary
$5 USD in 40 days
0.0 (0 reviews)
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I think I am the perfect candidate for the position as I do have a certificate for English and 9 Month experience in customer support. Kind Regards, Cosmina Donec
$5 USD in 40 days
0.0 (0 reviews)
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Hi, I understand your requirement and please know that I work for a top MNC for 4 years as Technical Support Executive. I deal with troubleshooting the Internet, WiFi, TV and Home Phone issues. I'm new to Freelancer but not to worry my work is not. I provide 100% effort and quality towards work. Let us discuss further about this. I will be waiting for your reply.
$6 USD in 20 days
0.0 (0 reviews)
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Myself Kamlesh Kumawat I am student currently pursuing BSc degree in Banaras Hindu University, Varanasi (U.P.). I am from India and particularly from Rajasthan state. I am member of Rhetorica debating society in my university as well as I am member of Youth Empowerment Foundation (NGO) to help the needy people. YEF experiance- *In YEF I had conducted many induction meeting. *I had also achieved HR Intern star performer award. *I had helped many Interns through chat and call in order to explain their work. Rhetorica member experiance- *I had conducted many debates with my seniors. *I had also participated in many practice debates as well as competition. Solve foundation experiance- *Currently I am working for Solve foundation as Telecalling Intern. *I have 1 month experience and my 2nd month is running my Internship will over on 16th May 2021. *During 1 month I had learned how to talk with customer and how to solve their queries, how to maintain spreadsheet, respecting seniors etc. Business English certificate- *During this course I had learned how to write effective mail, how to request a meeting, how to reply mails, how to describe any company etc. I am hard working employ if you give me chance I am pretty sure I will prove myself. So, kindly consider me for interview and job. I look forward to hear from you.
$3 USD in 40 days
0.0 (0 reviews)
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Hello Good day, I am interested in the job. I Have work experience working as a technical support professional supporting Microsoft O365 customers/users regarding Microsoft exchange online and outlook issues for 1year and 3months via phone calls, emails or chat. I believe with the skills and knowledge gained in that time I can make an impact and perform well. Please contact me.
$6 USD in 40 days
0.0 (0 reviews)
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Dear Hiring Manager, I am very interested in this Customer phone support position. I have been working remotely as a Customer Support Representative for over 6 years in a Canada based ISP company. I help customers over the phone, email and live chat to solve their internet, home phone, IPTV and billing issues. Providing product information, processing orders, resolving support tickets, onboarding new customers, entering and updating customers information, generating and sending invoices, charging customers monthly bill, collecting dues, processing all moving and cancellation requests, doing other related tasks are also my duties here. So, I have much experience in customer service. I am strongest at customer service, helping people with great passion, communicating with team leaders, working independently, and efficiently with a good work ethic. I have proficient computer skills in various software and web-based applications I am self-sufficient; organized; fast learner and can work with minimal supervision. I am confident to deliver 100% customer satisfaction. I would be a good fit for this position because: I am very fluent in spoken and written English. I have a stable internet connection and a high configured computer. I have over 6 years experience in phone support. So, I hope you will consider me for this position reviewing my experiences and skills. Regards, Sumon
$5 USD in 40 days
0.0 (0 reviews)
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Hello, I'm Neha Ahuja holding 17M the experience of Customer service executive. Looking forward to take this opportunity
$7 USD in 40 days
0.0 (0 reviews)
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The job in Customer Service that you advertised is exactly what I have been seeking and I am submitting my bid. I have five years of technical support experience and an Associate’s degree in Information Technology. Until recently I worked as a Technical Support Manager at BDT Limited until our positions were outsourced overseas. While working in the position I answered inbound telephone calls and assisted customers with resolving technical issues they were experiencing with their Vsat and Voip services. Utilizing excellent customer service and technical knowledge skills I was able to successfully resolve any technology issue
$5 USD in 40 days
0.0 (0 reviews)
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Flag of UNITED STATES
Thousand Oaks, United States
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